I attended 2 breakout sessions at the Drive Conference last week that worked nicely in tandem with one another: "Building a Strong Staff-Team One Person At a Time" by Rick Holliday and "Making Tough Calls" by Lane Jones.
You could summarize the first one as "having a strong hiring process" and the second as "having a strong firing process." Both are very critical to the health of an organization. Both are very challenging and require a lot of time and energy. Both are sometimes necessary, but if you get really good at hiring you won't have to worry as often about firing (though you may never be ably to completely avoid it.
I can't adequately summarize 2 breakouts sessions in one blog post, but I do want to share some key points from the sessions that might be helpful for you to know or at least learn more about:
Hiring:
- Nobody is better than a warm body (the wrong person will do the opposite of what you hope for; create more work, tension and challenges)
- Remove all the guesswork (have a very strong hiring process including things like several people interviewing the person and the use of tools like StrengthsFinder, personality profiles, etc.)
- Staff MUST fit the organization's DNA (many evaluate character, competence and chemistry, but don't forget they must fit the CULTURE or there will be challenges)
- Pay attention to early warning signs that things aren't working out (bad fits can slow down the progress of an organization and they must be reassigned or released ASAP)
Firing:
- Personnel changes are a necessary part of a healthy organization (sad but true; for example sometimes people simply don't or won't grow with an organization)
- Principle: always sacrifice the one for the many, never the many for the one (because we feel bad sometimes we keep the wrong people around, not considering what we are doing to the rest of the staff, the organization and even that one person) [people expect leaders to make tough choices]
- In a church setting, do all you can to preserve the relationship and minister to the person however possible (financially, with encouragement, etc.)
- Have a ministry don't hire one (this is huge and churches violate this principle all the time; unless you are a very large staff, you can't afford to hire a ministry "project")
In the business world and the ministry world I have had to hire people and to fire people. And because I have had to live with the good and bad consequences of each, I don't take these things lightly. Neither should any other church leader! I haven't always gotten it right, but I am committed to growing and improving in the area of staff development for the sake of the staff team we are building and the church as a whole.
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